Below you’ll find our booking conditions. When booking accommodation, transport, activities, gift cards or other products and services that Explore Lapland provide, you will receive a booking confirmation / invoice with a unique reference number. That confirmation is your agreement with us and include products, services, dates and conditions that you have agreed with Explore Lapland.
INTRODUCTION
Guests booking accommodation, transport, activities , and other products and services offered by Explore Lapland, will receive a confirmation with a unique reference number.
That confirmation is your contract with Explore Lapland and includes the products, services, hours and conditions that you agreed with Explore Lapland. You must be at least 18 years of age to book / enter into agreements with Explore Lapland.
PAYMENT
There is no charge to make a provisional booking for 14 days. Flight tickets are non-refundable regardless of cancellation time. Within 14 days, the reservation is confirmed by payment of the total amount. About Explore Lapland not received the total amount, after 14 days the booking will be automatically canceled.
Only payment of 25% of the total count as a confirmed booking. Please note that it can take up to four days for the payment to be registered with Explore Lapland.
Explore Lapland can request a copy of the receipt of your payment if it is made by bank transfer.
Always be sure to quote your unique reference number so that we can quickly deduce the right payment for the right reservation.
CANCELLATION TERMS
- Cancellations can be made free of charge up to 14 days of booking by calling the reservations department.
- If canceled after 15 days from the booking date and up to 46 days before arrival will be charged 25% of the booking total.
- Cancellations between 45 days and 30 days before arrival will be charged 75% of the booking total.
- Cancellation later than 29 days before arrival will be charged 100% of the booking total.
- Flight tickets are non-refundable regardless of cancellation time.
CHANGE OF BOOKING / CANCELLATION
If you wish to change / cancel your booking, you can do it by calling our reservation department at +46 70 657 13 88 or send e-mail to info@explorelapland.se
OTHER INFORMATION
Please note that Explore Lapland is not repayable for any transportation costs associated with the trip even those organized by Explore Lapland.
Numerous activities include rougher terrain, fire, etc.., which among other things can cause wear on the outer garments. Explore Lapland is not liable if your private clothes injury of you for participating in our activities.
All outdoor activities in Lapland is weather dependent. If we are because of extreme weather conditions forced to cancel an activity, offered an alternative activity that is adapted to the prevailing conditions.
Deductibles capped at 12,500 per incident / scooter charged current driving the damaged scooter. Please note that all tours require a minimum of 2 adult participants to resign.
ELIGIBILITY FOR SNOWMOBILE AND / OR ATV
order to drive a snowmobile / ATV must be 16 years of age. Driver’s license (regardless of qualifications) or tractor license issued before 1 January 2000 gives you continue to the right to drive a snowmobile.
Drivers License (regardless of qualifications) or tractor license issued from January 1, 2000 will entitle you to drive a snowmobile only under förorganiserad tourist activities.
Notice that also a holder of a license with privileges AM (moped Class I) have the right to drive a snowmobile under these conditions, even if he or she turned 16.
GUEST’S OBLIGATIONS
- To monitor your email and be available at the phone number you provided when booking.
- Please check your booking confirmation as soon as you receive it and report any errors to us directly, info@explorelapland.se or call at +46 70 657 13 88.
- Complying with regulations, instructions and rules applicable to the hotel room / hotel chalet / cold accommodation, transport etc. Eg it is prohibited to bring with them their own alcohol to the sauna, even if it is booked for private use.
- aware that you are responsible for any damage that occurs to the property and its contents by you or anyone in your party negligence.
- If complaints. disruptive behavior are reported to Explore Lapland we have the right to immediately evict guests from the accommodation / area for correction does not take place immediately after the reprimand. In that case, there is no refund for the remaining period of stay.
- If you have any complaints please contact the reception so that any problems can be resolved during your stay.
- Please state at time of booking if you suffer from any kind of physical disabilities, food allergies or other important information. We ask that you be clear and specify if you have special requests. Before traveling here by wheelchair, please contact our reservations department at info@explorelapland.se or telephone +46 70 657 13 88
- To never publish or disseminate photographs of Explore Lapland for commercial purposes without written consent from Explore Lapland and its guides . And always give our guide’s name in connection with the pictures you choose to publish in eg your private blog, portfolio, and / or other non-commercial media.
- Upon booking flights always give the correct name. Same name on the passport / ID. Please note that Flight tickets are non-refundable regardless of cancellation time.
COMPLAINTS / DISPUTES
Errors that occur during your stay must be reported immediately. This is done primarily to Explore Lapland representative. If you neglected to seek redress during your stay and therefore not given Explore Lapland opportunity to correct any deficiencies, you can not subsequently claim compensation. If you are still not satisfied with the compensation / remuneration shall be in writing within Explore Lapland as soon as possible and within 14 days of your return. If we do not agree, you can turn to the bureau in your community or Board for Consumer Complaints (ARN). Contact information can be found at www.konsumentverket.se andwww.arn.se.
PRIVACY POLICY (PUL)
By paying you agree that personal information may be processed by Explore Lapland AB. The purpose of this is to allow customary administration. Explore Lapland takes all necessary measures that are appropriate to ensure that your data is treated securely and in accordance with good practice.
FORCE MAJEURE
Force majeure means unusual, unforeseeable and unavoidable events beyond the organizer (Explore Lapland) control, which is an obstacle to the trip can not implemented. Events that organizers could not reasonably have foreseen when the contract was concluded and whose consequences he could not reasonably have avoided or overcome. Including but not limited to war, threat of war, riot, civil disobedience or strike, governmental action, acts of terrorism, natural or industrial disaster, fire, severe weather conditions, the water level in rivers or floods, closure of airports and can also include industrial dispute involving third parties, technical problems or maintenance problems or unforeseen operational decisions by airlines changes in schedules or interruptions of the IT infrastructure (including but not limited to our website). Under these conditions, the organizer is free from liability for damages or other penalties.
Notice that the group and special orders, special booking conditions. For more information, please contact Explore Lapland.
Explore Lapland
℅ Kronhjortsgården
Fotvägen 2
981 91 JUKKASJÄRVI
SWEDEN
Org.nr: 670426-9098